At Heartland Pipelines and NTR Plant Services Ltd, safety is the cornerstone of our operations. It is not merely a requirement but a fundamental reflection of our identity. Guided by our vision to be the most trusted and dependable utilities partner in the communities we serve, we are steadfast in our commitment to safeguarding the health, safety, and well-being of our employees, clients, and all individuals affected by our operations.

Leadership Commitment

The board is dedicated to providing robust and proactive leadership across the workforce to uphold our safety standards.

Risk Management

The board will ensure that all workplace risks are thoroughly identified and mitigated to an acceptable level. We will provide adequate resources, comprehensive information, and ensure our workforce is trained to the highest standards.

Policy Implementation

We will consistently implement our policies and procedures in alignment with health, safety, information security, and environmental legislation.

Our Vision, Values, and Safety Pillars

We deliver our vision and values through our five pillars of safety, encapsulated in the acronym CRISP:

Values

• Collaboration: We work closely within our diverse organisation and with our clients to achieve the most effective and professional outcomes.
• Integrity: We perform all tasks with honesty and moral rigour to the best of our ability.
• Quality: We strive to meet and exceed client expectations while prioritising the safety of our people, the public, and anyone affected by our work.

Five Pillars of Safety (CRISP)

• Competence: Ensuring all employees are fully competent in the tasks they undertake.
• Risk Assessment: Every task must have a documented risk assessment.
• Induction: All employees and site workers must be inducted, either within the business or on-site by the person in charge.
• Site-Specific Risk Assessment: A final check to ensure all documentation and controls are in place. If not, work must stop, and issues reported to a line manager.
• Professional Conduct: Embracing our vision and values to uphold ethical standards and adhere to company policies at all times.

Environmental Responsibility

We will identify our key environmental impacts and implement practical measures to prevent pollution, reduce waste, and mitigate our contribution to climate change.

Commitment to Quality

We are dedicated to delivering a high-quality service in a safe and profitable manner, continuously seeking to enhance our service delivery while maintaining our accreditations and standards.

Continuous Improvement

By embedding our vision, values, and the CRISP pillars of safety, we foster a culture of continuous improvement across all levels of our organisation.